Support and FAQ

1. How can I unsubscribe immediately?
Send a text message with the word STOP to 43454. You will be unsubscribed from the service immediately and you will receive a confirmation message. Alternatively, send an e-mail via our customer care e-mail form located at the bottom of this page. Within 24 hours you will be unsubscribed from the service (exception on weekend days, in which case you will be unsubscribed on the following Monday).

You can also telephone our 24/7 support number 1-888-353-2801 to speak with a live agent or have your number processed via our automated IVR unsubscription tool. Once unsubscribed, you will no longer receive any messages. The only exception would be that one daily message, that has already been delivered to your mobile communications carrier could still arrive after opting out of the service.

2. How do I find out which service I am subscribed to or how to learn more about the service?
For more information on the service related to the 5-digit short code, text the word HELP. You will receive information about service name, pricing, support website, subscription type, content type, 1-800 number and renewal dates.

3. I didn’t know that I would have to pay for the service:
We clearly communicate in all our advertisements (on our website, in our commercials and in our welcome message, either visually and/or verbally) what the price per message is and how people can unsubscribe from our service. The fee is $9.99 per month + standard carrier messaging fees. Other charges may also apply, charged to your wireless phone bill.

4. My child subscribed to the service:
Please note that we clearly communicate in all our advertisements (on our website, in our commercials and in our welcome message, either visually and/or verbally) that children under the age of majority may not participate in the services. In every case, the contracting party of the mobile phone that sends and receives the text messages is responsible for the mobile phone and its fees. So, we are very sorry, but in this case you cannot get a refund.

5. I never subscribed to any of your services:
The only way to get a subscription to our service is by sending a text message from the subscribed mobile phone (the phone number that receives our service). If you didn’t send an opt-in message perhaps somebody else used your telephone to subscribe to the service.

For technical or general customer support, please fill out the e-mail form at http://www.smscustomercare.com/form.html